
works if we want non-hierarchical relationships based on honesty and empathy. Be prepared to hear “no” when you
make requests. NVC is not a manipulation strateg y to win an argument. Of course, we’d like to h ear the other per son
to say yes but only if it’s a genuine yes.
Nonviolent Communication holds that most conflicts between individuals or groups arise from miscommunication
about their human needs, due to coercive or manipulative language that aims to induce fear, guilt, shame, etc. These
“violent” modes of co mmunication, whe n the y are used during a co nflict, divert the attenti on of the participant s awa y
from clarifying their needs, their feelings, their perceptions, and their requests, thus perpetuating the conflict.
The following are the four components, OFNR, to the NVC model.
Observations
One fundamental component of NVC is separating observation from evaluation. Evaluative language is a form of
moralistic judgment that can easily alienate others by reducing them to a label rather than making a human connection.
Instead, a focus on observations specific to time and context is recommended. Reference specific behaviors you
observe—like “John used two racial slurs in our conversation yesterday” rather than “John is a racist.” NVC is a
process language that discourages static generalizations. People often disagree about evaluations because they value
things differently, but directly observable facts provide a common ground for communication.
Feelings
After making an obs ervation, the next step of NVC is to identify and express your feelings . Feelings refer to inter nal
physical and e motional states, not judgments or interp retation s of ex ternal eve nts. Feeling s are e motions or se nsati ons,
free of thought and stor y. These are to be distinguished f rom thoughts (e.g., “I feel I didn’t get a fair deal”) and from
words that are colloquiall y us ed as feelings but that convey what we think we are (e.g., “inadequate”), how we think
others are evaluating us (e.g., “unimportant”), or what we think others are doing to us (e.g., “misunderstood”,
“ignored”). Feelings are said to reflect whether we are experiencing our needs as met or unmet. In general, feelings
are not being clearly expressed when th e word f eel is f ollowed by words such as tha t, like, a s if . As a co mmon rule, if
the words “I think” can replace the words “I feel,” then whatever is being expressed isn’t really a feeling.
26. What is this passage mainly about?
(A) The history of nonviolent communication. (B) The popularity of nonviolent communication.
(C) An introduction to nonviolent communication. (D) The comments on nonviolent communication.
27. Which of the following are most likely to be the other two components to the NVC model?
(A) Empathy and Honesty. (B) Needs and Requests.
(C) Nonviolence and Revenge. (D) Negotiations and Judgements.
28. According to the passage, which of the following feelings is clearly expressed?
(A) I feel I was betrayed. (B) When I saw that, I felt frustrated.
(C) You are not listening to me. I feel ignored. (D) I feel unimportant to the people with whom I work.
29. According to the passage, which of the following will pave the way for nonviolent communication?
(A) Evaluative language. (B) Moralistic judgment.
(C) Static generalizations. (D) Observation without evaluation.
30. According to the passage, which of the following statements is true?
(A) NVC uses moral force to compel a person to do something.
(B) Nonviolent Communication cannot guarantee a specific outcome.
(C) NVC is a technique not to end disagreement but to control people.
(D) NVC is designed to help people ignore the bad things in their lives and fully focus on the good things.
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40
4
40
5
1
5
1
2
2
2B