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請依下文回答第 36 題至第 40 題
The impact of artificial intelligence on employment is a prominent topic, as highlighted by a sign
reading “Stop Hiring Humans” at an AI conference, reflecting the unease surrounding new AI models.
Artisan, a startup, exemplifies this shift by offering AI agents like Ava, virtual sales representatives that
can identify leads, contact customers, write emails, and schedule appointments, costing 96 percent less
than human equivalents.
This development is part of the generative AI trend that began with ChatGPT in 2022, where AI
increasingly makes decisions traditionally made by humans. While Artisan, one of the key players in this
field, is upfront about the possibility of AI replacing certain jobs, many other generative AI companies
take a more cautious stance. These companies argue that rather than replacing workers, AI will primarily
serve as a tool to enhance human capabilities, allowing individuals to perform their jobs more efficiently
and creatively.
Predictions regarding AI's impact varysignificantly. GoldmanSachs estimates 300 million potential job
losses globally. A Metrigy report indicated that 89 percent ofsurveyed firms reduced customer relations staff
due to generative AI. Conversely, the World Economic Forum foundthat 70 percent ofmajor companies plan
to hire workers with AI-related skills. This is seen by some as a “natural evolution,” with new sectors and
jobs being created while others are lost, similar to the impact of the car. US Department of Labor data shows
a decline in secretarial roles and a rise in computer scientists, coinciding with the rise of office computing.
Given the potential for displacement, some advise discretion when promoting AI that replaces parts
of a team, with some clients preferring to keep their AIusage confidential. Analysts predict joblosses for roles
like programmers, call center operators, translators, and travel agents. However, some startups argue thattheir
AI focuses on revenue growth, which can lead to more human jobs. Others note that while companies maynot
want to lay off staff, they are looking to grow without additional hiring. Transparency about AI's implications
is crucial to avoid public backlash, as the development of AI is considered bysome to be “inevitable.”
36 What is the writer’s purpose in the first paragraph?
To describe the financial advantages of using AI agents over human employees
To explain the technical capabilities of AI agents like Ava in sales-related tasks
To provide an example of a startup benefiting from AI by offering virtual sales representatives
To illustrate the growing concern about AI’s potential to replace human workers in the job market
37 What is the writer’s purpose in the second paragraph?
Toemphasizethepotential risks ofAI replacing human labor,specificallythrough Artisan’sexample
To provide contrasting viewpoints on whether AI will take over jobs or serve as a tool to assist
workers
To argue that AI will inevitably replace jobs in industries like sales and customer service
To provide a historical overview of how generative AI evolved, beginning with the launch of
ChatGPT
38 What is the main idea of the third paragraph?
Predictions about AI’s impact on jobs are consistent across different sources.
Predictions about AI’s impact on employment are mostly optimistic, with a focus on job creation.
AI is reshaping the job market in complex ways, leading to job losses and new opportunities.
AI will cause widespread job losses, especially in customer relations and secretarial roles.
39 What is the main idea of the fourth paragraph?
While AI might lead to job reductions, it could also create new roles, and organizations must be
clear about its impact to manage public perception.
The growing use of AI technology is inevitable and should be embraced without concern for
potential job losses.
Companies should avoid using AI to replace human workers and focus only on enhancing current
staff roles.
The use of AI in the workplace is primarily beneficial for businesses looking to reduce staff and
expenses.
40 What is the writer’s tone toward the impact of AI on human jobs overall?
Praising Doubtful Objective Discouraging