加載中. ..
PDF
100 ( )
(
)
96801
(
)
________________
(
)
!"#$%&'
()*+, -#./01
234567 89:;03<=>46>>?:
30
: @ :
2
0 A /
60
0BC<D
>?:
2
: @ :
20
0 A /
40
0B1
>?:EF
2B
GHIJ '>KLMN O#PQRST #./01
D>?:EFUVWXHYZ[HIJ
]'^_`4abcd
efTghi.Q0
1
j)klmno;p[/qr s#ktKuv w#xyz{|}~|1
!"#$%&'()*+,-.
!"#$%&'()*+,-. !"#$%&'()*+,-.
!"#$%&'()*+,-./
//
/01234
0123401234
01234/
//
/567-.8
567-.8567-.8
567-.8/
//
/9 : ;
9:;9:;
9:;
10
<
<<
<=
==
=
%&'>?@ABCDE9FGHIJK
%&'>?@ABCDE9FGHIJK%&'>?@ABCDE9FGHIJK
%&'>?@ABCDE9FGHIJKL
LL
L
M N O
M N OM N O
M N O
(
P
PP
P
)
Q R
Q RQ R
Q R S
SS
S/
//
/TRS89:UV<%&
TRS89:UV<%&TRS89:UV<%&
TRS89:UV<%&L
LL
L
30
2
2
1.
do the right things
performance
effectiveness
efficiency
target
3
2.
!
"#
$
%
&
')(
*+
"#
$
%,
-
./
0
12
0
3
4
0
5
67
$
%
"#
$
%8
9
:
; <
=
>
?@
AB
CD
<
E
"#
$
% F
G
H
I
$
%
J K
LM
N
OP
Q
"#
$
%SR
TU
4
3.
CV
WX
Y
programmed
Z
[
]
WX
Y
non-programmed
Z
[^
_
(
*+
WX
Y
Z
[
Q
1`
Y
Z
[
WX
Y
Z
[ a
bc
de
fg
hi
j
Z
?
]
WX
Z
[k
>
?
0
l
_
m
?n
0
<
m
?
Yo
p
qD
rX
Z
[
]
WX
Y
Z
[
hi
st
u
vw
x
yz
A{
sX
|R
}
2
4.
~
M
(
o
M
(
G
/
M
[
/
M
z
A
/
M
2
5.
5
Gilbreth
Taylor
Mintzberg
Fayol
1
6.
CV
Douglas McGregor X
Y
&
')(
*+
X
z
#
¡
¢£
¤
¥
¦
§
Y
y
O
J¨
C©
ª
«
¬
®
Y
¯
°£
±g
|²
R
³
´µ
X
y
O
J
¶·
r¸
(
<
¹º
»¼
0
½¾
¿
J
ÀÁ
1
7. Robert L. Katz
Â
b¨
Ã
Ä
Å
SÆ
Æ
Æ
Æ
Ç
Èt
u
É
ÊË
Ì
Q
Í
!
Î
R
³
Å
Ï
Ð
Å
ÑÒ
Å
Å
Å
JÓ
Å
1
8.
V
!
z
ÔM
job design
^
_
(
*+
z
Õ
w
job enlargement
Q
Ö
z
×Ø
Ù
ÕÚ
z
ÛÜ
w
job enrichment
Q
sÝ
CÞ
y
¼
H
ßà
á
z
âã
job rotation
QÝ
äå
R
æç
èg
éê
ëR
³
z
z
ì
í
job analysis
Q&
'
î
ï
z
X
z
ðñ
ò
ó
3
9.
<
Q
[
YM
>
Y
ôõ
Y
öR
Y
÷
ø
Y
¨
ùú
Y
2
10.
ûü
t
u
Z
?
äý
A
öþ
ÿ
Q
³
[
#
[
A
öþ
w
[
w
[
4
11.
CV
Á
leadership
X
ù
management grid
&
')(
*+
T
Á
Country Club Management
V
Ý
Â
(
®
R
ý
z
Á
Team Management
Q
ò
(
Ý
E
t
u
0
z
i
0
Ý
!
"
t
u
Á
Organization Management
b
Ý
#
±
÷
b
z
$
%&
'
(
z
)
(
i
*
±t
u
R
+,
-
.
á
Á
Authority – Obedience Management
/
01
£
9
8
Ý
(
Á
2
0
(
3
%
&
4
5
z
b
4
12.
~
BCG
±
ô
6
C
7
8
(
o
9
6
0
:;
õ
9<
±
ô
A
öþ
_
=
Stars
>
Dogs
p
q
A
Question Marks
?@
Cash Cows
1
13.
French & Raven
D
Á
á
A
B
(
]
Í
C
á
Charismatic
DE
á
Coercive
FG
á
Export
H I
á
Referent
2
14.
CV
J
Herzberg
K
=
L
&
')(
M
m
N
µ
=
L
OP
=
L
Q
R
g
hi
sÝ
'R
z
<
'R
S
©
V
ë
~
=
T
G
OP
=
L
(
z
'R
S
©
V
ð
~
=
T
G
N
µ
=
L
¶·
N
µ
=
L
4
®
±<
'R
dissatisfaction
a
U
OP
=
L
g
hi
*V
'R
satisfaction
3
15.
~M
W
8
X
Y
Z[
]
ç
(
<
Â
Z
?
Î
ý
N
O
öþ
^
öþ
N
|
±
5
öþ
_
?
±
5
"
_
?
±
5
3
16.
<
Q
Burns & Stalker
²
`
Ìt
u
Mechanistic Organization
>
a
o
b
F
A
ì
c
T
d
e
ì
f
E
g
b
h
z
4
17.
Ý
i
j
k
z
ó
b
l
/
(
Q
Í
!
mn
Chatman
op
t
u
q
w
rs
t
OCP
Î
R
u
s
v
(w
x
JÝ
Á
ú
y
z
{
r¸
Y
1
18.
CV
:
;
f
E
|
L
ÔM
á
N
=
T
(
}
'
M
m
t
u
ì
áw
ó
b~
o
(
o
à
f
E
~
t
u
e
Ë
<
4
:
;
o
f
E
ó
b
t
u
q
w
0
&
©
H
q
w
(
ÿ
¸
M
Ì
0
ë
f
E
z
A
1
b
Y
~
:
(
ÿ
~
w
0
f
E
3
19.
?n
~
12
e
ë (
@
A
D
»
h
C
Z
!
3
4
ôõ
n
I
3
4
ÿ
3
4 n
I
3
4
¼
H
3
4
2
20.
CV
s
X
Total Quality Management, TQM
&
'(
*+
÷
H
ý
TQM
M
i
I
(
R
ý
C
TQM
M
÷
&
D
C
A
I8
X
®
ó
t
u
ð
äR
ý
J
b
TQM
©
V
3
21.
<
Q@
A
rX
e
e
:
N
¡
¢
À
j
ùú
£
k
ó
¤
¥
¦
f
E
-
4
22.
CV
X
§
¨
ý
-
6
&
'(
*+
Q
À
©
ý
ó
ª
8
X
«
¬
(
ä
®
¯
«
¬
(
a
ñ
x
3.4
*+
o
ÿ
°
±
&
Á
²¨
ý
-
V
³
´
a
¨
ý
-
sÝ
~
µ
¶
p
qç
·
¸
¹
(
º
j
»
=
i
à
b
Q
¼
Chrysler
½
S
¾
5
¿
Lee Iacocca
À
Á
Á
|
1
23.
ÑÒ
ò
ó
(
Â
§
Ã
Ä
4
·
1ò
³
ò
ó)(
Å
rX
Ã
Ä
Â
§
ÆÇ
ÈÇ
È
Ç
1
24.
7
8
Q
¼
É
Å
Ê
k
9
8
0
X
Ë
0
J
Ì
B
0
ÍÎ
ÏÐ
0
Ñ
Ò
ÓÔ
ÕÖ
×ÙØ
Ú
Ô
ÕÖ
×ÙØ
ÛÙÜ
Ý
ÕÖ
×
Þ ß
àá
Ø
âã
ä
å
àá
Ø
æ
ç
àá
èé
Ø
êë
Ø
ìí
Ø
îï
ð
1
ñ
25.
òó
ôõ
Maslow
ö
÷ø
ùú
ûÖ
ü
Úþý
ÿ
÷ø
ùú
û
×
ø
ù
ø
ù
ø
ù
ø
ù
ð
4
ñ
26.
×
ÕÖ
õ
Management by Object, MBO
ö
÷
!
"
Õ
#
$
%
&
'
(
÷
)
*
+
,-
.
ð
2
ñ
27.
/
ä
0
ß
12
34
5
67
8
9:
;
SWOT
5
6
ý
<=
×
>
?
SWOT
@A
Ø
B
A
Ø
C
Ø
DE
SWOT
5
6F
G
H
IJ
ß
@A
B
A
K
L
/M
NM
;O
=
C
DE
PQ
0
ß
R
4
S
T
ð
1
ñ
28.
×
U
VW
X
õ
Herzberg
ö
YZ
[
Ö
ü
Ú
÷
]Z
[
^
_
$
`
S
T
ab
cd
e
(
ð
3
ñ
29.
+:
f
g
5
6
12
hi
×
5
67
ý
hi
j
kl
m
5
n
hi
Ø
op
q
hi
Ø
rp
×
s
t
hi
u
t
hi
op
vw
ð
3
ñ
30.
ä
Q
u
Ýõ
line
ö
xy
õ
staff
ö
z
G
÷
O
=
ý
×
>
?
xy
{
| }
á
~
~
u
Ý
z
G
xy
Ö
N
ü
%
á
xy
â
#
xy
4
3
ý
"
Õ
4
P
/
u
Ý
z
20
iPhone
iPad
!"
Apple iPhone
#$%&'()*+,-
20
./
Michael Porter
0 12345
(value chain)
678912:;<=>?@A
BCD E F G H I J K L M N 34O P Q R STUCV2B345.W
BS-
20
./