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【請接續背面】
臺灣土地銀行 106 年度一般金融人員及專業人員甄試試題
甄試類組【代碼】：五職等-法務人員（一）【L4505】
科目一：國文及英文 ＊入場通知書編號：________________
注意：作答前先檢查答案卡（卷），測驗入場通知書編號、座位標籤號碼、甄試類別、需才地區等是否相
符，如有不同應立即請監試人員處理。使用非本人答案卡（卷）作答者，不予計分。
本試卷為一張雙面，國文考【公文寫作 2題，每題配分 25 分】、英文考【四選一單選選擇題 25
題，每題配分 2分】，總計 100 分。
選擇題限以 2B 鉛筆於答案卡上作答，請選出最適當答案，答錯不倒扣；未作答者，不予計分。
非選擇題限以藍、黑色鋼筆或原子筆於答案卷上採橫式作答，並請依標題指示之題號於各題指定
作答區內作答。
請勿於答案卡（卷）上書寫姓名、入場通知書編號或與答案無關之任何文字或符號。
本項測驗僅得使用簡易型電子計算器(不具任何財務函數、工程函數、儲存程式、文數字編輯、內
建程式、外接插卡、攝(錄)影音、資料傳輸、通訊或類似功能)，但不得發出聲響；若應考人於測
驗時將不符規定之電子計算器放置於桌面或使用，經勸阻無效，仍執意使用者，該節扣 10 分；該
電子計算器並由監試人員保管至該節測驗結束後歸還。
答案卡（卷）務必繳回，未繳回者該節以零分計算。
◎請勿於答案卡（ 卷）上書寫應考人姓名、入場通知書編號或與答案無關之任何文字或符號。
壹、國文【每題配分 25 分】
第一題：公文寫作（簽）
臺灣土地銀行於 106 年00 月00 日第○次專案會議決議：為提供全方位優質服務，擬於
已發布「○○年度提升服務執行計畫」中，增列「減除客戶申辦案件所需書表謄本」條文，並
擬具「具體作法」，其要點如下：
一、配合內政部實施「新式戶口名簿」，各營業單位得於內政部戶政司全球資訊網查驗
客戶所持戶口名簿是否為最新資料，以採用新式戶口名簿取代紙本戶籍謄本。
二、提升電子戶籍謄本之使用率，達成簡政便民效益。各營業單位得透過跑馬燈等設備
以協助向民眾加強溝通說明使用電子戶口謄本。
三、戶口名簿及戶籍謄本非屬申辦個人貸款必要文件，各營業單位不宜強制徵提造成借
款人不便。
四、為減輕民眾申辦檢附資料負擔，本行「徵授信作業管理系統」設置「地政查詢子系
統」，供民眾申請借款時，得由本行透過上開地政查詢系統請領所需不動產登記簿
謄本附卷。
五、其餘詳見「增修○○年度提升服務執行計畫」中，「減除客戶申辦案件所需書表謄
本」條文。
請參考以上資料，試代臺灣土地銀行總行○○部專員余木同撰擬為推動「減除客戶申辦案
件所需書表謄本」相關事宜（含緣由、具體作法），簽請總經理核示。【25 分】
第二題：公文寫作（函）
臺灣土地銀行為提供各營業單位優質便利之環境，對於營業場所之裝修均依內政部營建署
「建築物無障礙設施設計規範」等相關法令規定，例如設置身心障礙者盥洗室、斜坡道、無障
礙停車位等設施。而在營業廳內除裝設「愛心鈴」，並設有「貼心服務專櫃」，友善服務身心障
礙、年長者等客戶。而且安排「服務專員」，著服務專員背心，供民眾諮詢，並留意櫃檯動態，
主動引導客戶，協助解決疑難。同時各營業單位皆提供免費WiFi 無線上網，並有免費充電站，
藉此向社會大眾傳達「貼心服務」及「取之於社會，用之於社會」之企業形象。至於主管人員
則隨時訪查客戶意見，針對缺失，確實檢討改進；並統計遭投訴電話件數，惕勵員工經常維護
服務品質。餘則詳見「臺灣土地銀行金融友善服務措施」。
請參考以上資料，試代業務承辦專員林安佳撰擬臺灣土地銀行總行致函各分行，切實依據
「臺灣土地銀行金融友善服務措施」辦理，且每季檢核及統計執行情形陳報總行核備。【25 分】
貳、英文【四選一單選選擇題 25 題，占 50 分】
一、字彙【請依照句子前後文意，選出最適當的答案】
【1】1. You’ve got to be _______ enough to make necessary changes at any time when needed.
flexible literary
manual persistent
【3】2. We were lucky that the train came on _______ even though it rained heavily.
project reaction
schedule waitress
【2】3. When I _______ the trip to Tom this morning, he wanted to join it right away.
increased mentioned
observed wandered
【4】4. Please use _______ paper to save the trees and protect the earth.
circulated delivered
horrified recycled
【4】5. I’m ready to face a great _______ in my life. And I know I can win.
alphabet approach
calendar challenge
【4】6. I seldom argue with my boss _______. Writing emails can help me express my ideas more clearly.
downward likewise
thereafter verbally
【1】7. I need to call the dentist to _______ my appointment tomorrow.
confirm loosen
prevent release
【2】8. Near the end of the football game, the _______ danced happily for the upcoming victory.
knuckle mascot
parachute vinegar
二、文法測驗【請在下列各題中選出最適當的答案】
【3】9. Everybody was looking forward to _______ the president in person.
saw
see
seeing
be seen
【3】10. I am sorry for _______.
you lose
you losing
your loss
your lost
【1】11. Millions of people are using smart phones today. It’s considered unusual _______ use one in Taiwan.
not to
to not
don’t
didn’t
【2】12. I don’t want to be late _______ my morning classes, so I usually get up early.
by
for
in
with
【2】13. I don’t know how _______ he exercises; maybe two times a week, I guess.
many
often
long
usual
【2】14. He didn’t seem very _______ about this baseball game. He was watching the game silently.
excite
excited
exciting
to excite
【1】15. By the time she was 15 years old, she _______ five hit songs.
had written
has written
should have been written
should be written
三、克漏字測驗【請依照段落上下文意，選出最適當的答案】
The air in the Indian capital, New Delhi, is among the most polluted of any city in the world.
That is one reason India’s highest court has ordered a temporary 16 on firecracker sales during Diwali, the
Hindu festival of lights. The celebration lasts five days. 17 this period, many Hindus light oil lamps in homes,
windows and on housetops. Crowds gather to watch fireworks at night.
18 the court order has angered many Indians as they prepare for Diwali, which starts October 19th. They say
the order prevents them from taking part in a Hindu 19 : the lighting of fireworks.
Critics have likened the court’s action to banning Christmas trees on Christmas Day. Yet 20 of the firecracker
ban say the health of New Delhi’s 18-million residents is more important than traditions. They note that the city’s air can
endanger human health at this time of the year because of slower winds and colder temperatures that trap more pollution.
【1】16. ban promotion increase grant
【1】17. During For Pass While
【1】18. But For Regarding Since
【4】19. cafeteria journey literature tradition
【4】20. boundaries creations magicians supporters
四、閱讀測驗
Malala Yousafzai has a message for Canadian kids: Don’t wait, to make a difference. Just because you’re young doesn’t
mean you can’t be a leader.
Yousafzai is an activist for children’s rights, and particularly the right for girls to get an education. In this case, “activist”
means that she tries to get that message out, no matter how difficult that may be for her.
For Yousafzai, it has been very difficult, indeed. When she was 15 years old, she was attacked on her way to school.
Some people in the village where she lived in Pakistan didn’t think girls should be allowed to get an education. They didn’t
like Yousafzai going to school, and they wanted her to stop telling people that girls should be allowed to go to school.
Yousafzai, who is now 19 years old, was very badly hurt. It took her a long time to recover. But she never stopped telling
people about how important it is for girls to get an education.
For her courage and thoughtfulness, and her efforts to help girls around the world get an education, Canada has made her
an “honorary citizen.” That means, Yousafzai is now Pakistani, but also Canadian. She is just the sixth person in Canada’s
history to be awarded that honor.
In her thank-you speech in Canada’s House of Commons, she had a message for Canadian children. “You don’t have to
be as old as the very young Prime Minister Trudeau to be a leader,” she said.
She said that when she was very young, she used to think she had to get older before she could make a difference. But
she said she knows now that anyone, of any age, can stand up for what they believe is right and make a difference. She also
asked Canada’s leaders to take a lead role in raising more money for the education of girls, especially in refugee camps.
After her speech, the packed crowd of Canadian politicians gave her a standing ovation and then spontaneously began
singing the national anthem, O Canada.
【3】21. What is the possible meaning of “activist” in the article?
A person who is good at sports.
A person who likes to join all kinds of activities.
A person who supports social changes.
A person who has positive thinking.
【2】22. Why was Yousafzai attacked in her hometown?
She wanted to win an honorary citizenship.
She supported girl education.
She led young people to fight against the government.
She complained about the judicial system.
【4】23. Which of the following statements about the attack on Yousafzai was NOT true?
It happened four years ago.
She was seriously hurt.
It was in Pakistan.
She was attacked in the classroom.
【2】24. Who did Yousafzai encourage to make a difference?
Canadian Prime Minister.
Canadian kids.
Refugee camp girls.
Refugee camp workers.
【1】25. What did Yousafzai expect the Canada’s leaders to do in her speech?
To raise money.
To visit Pakistan soon.
To set up more refugee camps.
To meet girl students at the House of Commons.